1. Introduction
DS Digital Apps ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and website, including FleetPro and RovrDS (collectively, "the Services").
By using any of our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Services.
2. Information we collect
We collect information that you provide directly to us when using our Services, including:
- Account information (name, email address, password)
- Company, organisation, and team details
- Vehicle, fleet, and asset information
- Operational data (prestarts, timesheets, job records, fuel logs, fault reports)
- Financial data (expenses, invoices, payroll records)
- Documents and files you upload
- Payment and billing information
- Communications with our support team
- Details you send through our website contact form (such as name, email, company, industry and team size)
We also collect limited technical information automatically, such as IP address, browser type, device identifiers, and usage data, to operate and improve our Services.
3. How we use your information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process transactions and manage subscriptions
- Send technical notices, updates, and support messages
- Respond to your enquiries and requests
- Monitor usage patterns and improve the Services
- Detect, prevent, and address security or technical issues
- Comply with legal obligations
We do not use your operational data for advertising purposes.
4. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, or destruction. All data transmitted between your device and our servers is encrypted using TLS. Data at rest is encrypted using industry-standard methods.
While we take security seriously, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect unauthorised access to your account.
5. Data retention
We retain your information for as long as your account is active or as necessary to provide you with our Services. If you close your account, we will delete or anonymise your personal data within 90 days, unless we are legally required to retain it for longer.
You may request deletion of your data at any time — please contact us through the contact form on our website.
6. Third-party services
We use trusted third-party service providers to operate our Services, including payment processors (Stripe) and cloud infrastructure providers. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
We do not sell your personal information to third parties.
7. Data sharing
We may share your information only in the following circumstances:
- With service providers who assist us in operating our Services
- As required by law, court order, or government authority
- To protect the rights, property, or safety of DS Digital Apps, our users, or the public
- In connection with a merger, acquisition, or sale of assets (with prior notice)
8. Your rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Export your data in a portable format
- Withdraw consent for optional data processing
- Lodge a complaint with a relevant privacy authority
To exercise any of these rights, please contact us through the contact form on our website.
9. Cookies
Our Services use cookies and similar technologies to maintain sessions, remember preferences, and analyse usage. Our website uses Microsoft Azure Application Insights to count page views and measure performance; it records the page, referring site, browser type and approximate region, and does not identify you by name or email. You can control cookie settings through your browser. Disabling cookies may affect the functionality of some features.
10. Children's privacy
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
12. Contact us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us through the contact form on our website.